Derbyshire Districts Citizens Advice Bureau

Derbyshire Districts Citizens Advice Bureau (Charity number: 1094369) is a nonprofit organisation providing free, confidential, independent, and impartial advice to residents across several districts in Derbyshire, England. Operating under the trading name Citizens Advice Derbyshire Districts, it is a member of the National Citizens Advice Association, part of the national network of Citizens Advice bureaux.

Overview

The organisation offers support and guidance on a wide range of issues including debt and money management, housing, employment rights, benefits, and consumer problems. Its services aim to empower individuals by helping them understand their rights and options to resolve their problems.

Service Areas

Derbyshire Districts Citizens Advice Bureau serves multiple local government areas including Amber Valley, Derbyshire Dales, Erewash, North East Derbyshire, Bolsover, Chesterfield, and South Derbyshire. It operates through several local offices and outreach centres to ensure county-wide accessibility:

• Matlock Office: Located in Matlock, this office provides appointments and drop-in sessions for advice[3].
• Chesterfield Office: Focuses on residents within the Chesterfield borough, offering additional services such as advice at GP and community settings, financial skills training, and debt and money advice[4].
• Ilkeston Office: Serves Amber Valley, Derbyshire Dales, and Erewash with appointments available by pre-booking[5].

Additional offices include locations in Buxton (covering Amber Valley, Derbyshire Dales, and Erewash districts), Clay Cross (covering North East Derbyshire and Bolsover), and Church Gresley (covering South Derbyshire and Derby City), providing drop-ins and outreach services[2].

Operations and Accessibility

The bureau's services are delivered by trained staff and volunteers during weekday hours, typically 9 am to 4 pm for telephone advice lines, and varied appointment and drop-in times depending on the office. Appointments are generally encouraged, with some offices offering drop-in options as well.

Governance and Charity Status

Registered as a charity with the number 1094369, Derbyshire Districts Citizens Advice Bureau operates independently but collaborates closely with the Citizens Advice national network. The charity ensures adherence to standards of impartiality and confidentiality in all its advice services.

Mission and Impact

The organisation's mission is to provide accessible advice that helps individuals overcome legal, financial, and social challenges. By doing so, it promotes fairness and social justice within the communities it serves in Derbyshire.

This summary reflects information publicly available about Derbyshire Districts Citizens Advice Bureau and its operations within Derbyshire, England.

[1] https://www.citizensadvicederbyshiredistricts.org.uk [2] https://www.derbyshirecab.org.uk [3] https://www.citizensadvice.org.uk/about-us/contact-us/local-citizens-advice/0014K000009EMObQAO/ [4] https://www.citizensadvice.org.uk/about-us/contact-us/local-citizens-advice/0014K000009EMILQA4/ [5] https://www.citizensadvice.org.uk/about-us/contact-us/local-citizens-advice/0014K000009EMNnQAO/