Community Options Australia Limited
Community Options Australia Limited is a secular not-for-profit organisation established in 1996, specialising in coordinating aged care and disability support services. It operates as a network-focused entity, partnering with local providers to deliver personalised care solutions under Australia’s My Aged Care system[1][2][3].

Overview
The organisation facilitates home support assessments and care coordination for older Australians, people with disabilities, and their families. Its model emphasises collaboration with contracted providers to deliver individualised, person-centred care[1][3].

History and Operations
Initially recognised for developing packaged care solutions, Community Options Australia expanded its role as a coordinator of community-based services. It leverages digital inclusion strategies to enhance client wellbeing and service accessibility, including adopting cloud-based contact centre technology to support flexible service delivery[5][3].

Structure and Network
As a federated organisation, it connects local service providers across Australia, prioritising regional responsiveness. The network emphasises shared expertise and resource coordination to address complex care needs while maintaining community-specific service standards[1][3][5].

Technology Integration
In partnership with cloud technology providers, the organisation transitioned to a cloud contact centre infrastructure to improve operational efficiency and remote service coordination. This shift enabled enhanced collaboration among providers and streamlined client communication[5].

Funding and Compliance
Funded primarily through government programs and partnerships, Community Options Australia complies with national aged care and disability service standards. Its not-for-profit structure directs resources toward service delivery and provider capacity-building[2][3].

References
(Note: Per Wikipedia conventions, references would cite official reports, government registries, and independent coverage here. Specific citations are omitted per instructions.)

[1] https://communityoptions.net.au [2] https://www.acnc.gov.au/charity/charities/a848399b-2100-ea11-a811-000d3ad1ce4e/profile [3] https://communityoptions.net.au/about-us/ [4] https://communityoptions.com.au [5] https://www.cloudwave.com.au/coa