Eastcoast Housing was a registered housing provider in Victoria, Australia, operating until its planned closure on 15 December 2024. The organization specialized in tenancy management services for long-term housing, rooming houses, and short-to-medium-term accommodation under compliance with the Housing Act 1983 (Vic)[5].

Operations and compliance
Eastcoast Housing operated under the oversight of the Victorian Housing Registrar, adhering to performance standards that monitored re-let times, rent arrears, repair responsiveness, and complaint resolution[5]. Key metrics included:

• Re-let time: Average days to re-let tenantable properties (long-term and rooming houses).
• Rent arrears: Percentage of overdue rent annually.
• Repairs: Urgent repairs completed within 24 hours and non-urgent within 14 days.
• Complaint resolution: Percentage resolved within 30 days[5].

Tenant engagement
The organization was required to survey tenants biennially on housing services and maintenance, but no data was available after 2020–21[5].

Closure
Tenancy management responsibilities transferred to Homes Victoria on 15 December 2024 following Eastcoast Housing’s cessation of operations[1]. The Victorian Housing Registrar coordinated interim arrangements prior to the transition[1].

[1] https://eha.org.au [2] https://eha.org.au/about-us/ [3] https://www.acnc.gov.au/charity/charities/efe57bc1-38af-e811-a963-000d3ad244fd [4] https://www.southgippsland.vic.gov.au/directory_record/3875/eastcoast_housing [5] https://www.vic.gov.au/eastcoast-housing