The Words Your Customers Need to Hear When a customer brings in a stained or delicate item, they’re not just dropping off clothes. They’re putting their trust in your hands. Your counter staff’s words matter. Skip the technical language and focus on reassurance. Here’s a line that works: “This item is delicate, so we’ll pre-test before cleaning. If we can’t remove the stain safely, we’ll contact you before proceeding.” It sets expectations, builds trust, and keeps you in control of the outcome. #nca #nationalcleanersassociation #drycleaning (fb)

Delivery can be profitable, but only if the process is smooth. Here are four ways to make it easier: • Use Google Maps or route software to optimize • Send customer reminders the day before • Pre-sort your van by stop number • Group by ZIP code when possible #nca #nationalcleanersassociation #drycleaning (fb)