Emergency First Responders working with the West Midlands Ambulance Service Answering 999 calls COMMUNITY FIRST RESPONDERS ARE TRAINED VOLUNTEERS WHO ATTEND EMERGENCY CALLS FOR THE AMBULANCE SERVICE, WHO CAN PROVIDE LIFE-SAVING TREATMENT TO PEOPLE IN THEIR COMMUNITY WHO ARE INJURED OR ILL, PRIOR TO THE ARRIVAL OF AN EMERGENCY AMBULANCE.URGENT HELP IS VITALLY IMPORTANT IN LIFE-THREATENING CASES EG HEART ATTACKS, CARDIAC ARREST, CHOKING, BREATHING, LOSS OF CONSCIOUSNESS OR SEVERE BLOOD LOSS.